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Best good profit audio cd
1. The Ultimate Question: Driving Good Profits and True Growth
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Used Book in Good ConditionDescription
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Too many companies are addicted to bad profits. These corporate steroids boost short-term earnings but burn out the employees and alienate customers. They undermine growth by creating legions of detractorscustomers who sully the firm's reputation and switch to competitors at the earliest opportunity.
Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers into promoters who generate good profits and true, sustainable growth. The key: one simple questionWould you recommend us to a friend?that allows companies to track promoters and detractors and produces a clear measure of an organization's performance in its customers' eyes.
Analysis shows that on average, increasing the Net Promoter Score (NPS) by a dozen points versus competitors can double a company's growth rate. While easy to grasp, this metric represents a radical change in the way companies manage customer relationships and organize for growth. Rather than relying on notoriously ineffective customer satisfaction surveys, companies can use NPS to measure customer relationships as rigorously as they now measure profits. What's more, NPS finally enables CEOs to hold employees accountable for treating customers right. It clarifies the link between the quality of a company's customer relationships and its growth prospects.
Based on extensive research and rich with vivid examples of organizations that have pioneered NPS in practice, The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad; Measure NPS and benchmark performance against world-class standards; Quantify the economic value generated by customer word of mouth; Assign accountability for improving customer relationships; Identify core customers and set priorities for strategic investments; Move customers beyond mere "satisfaction" to true loyalty; Create communications of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
2. Good To Great And The Social Sectors CD: A Monograph to Accompany Good to Great
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Building upon the concepts introduced in Good to Great, Jim Collins answers the most commonly asked questions raised by his readers in the social sectors. Using information gathered from interviews with over 100 social sector leaders, Jim Collins shows that his "Level 5 Leader" and other good-to-great principles can help social sector organizations make the leap to greatness.
3. The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
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Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says thats how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less.
But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behindwith bad jobsis a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors.
Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailersCostco, Mercadona, Trader Joes, and QuikTripto demonstrate the good jobs strategy at work and reveals four choices that have transformed these companies high investment in workers into lower costs, higher profits, and greater customer satisfaction.
Full of surprising, counterintuitive insights, the audiobook answers questions such as: How can offering fewer products increase customer satisfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees?
The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pursue a sustainable competitive strategy in which everyoneemployees, customers, and investorswins.
4. How to Make Money in Stocks: A Winning System in Good Times or Bad
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William J. O'Neil's proven investment advice has earned him millions of loyal followers. And his signature best seller, How to Make Money in Stocks, contains all the guidance listeners need on the entire investment process, from picking a broker to diversifying a portfolio to making a million in mutual funds.For self-directed investors of all ages and expertise, William J. O'Neil's proven CAN SLIM investment strategy is helping those who follow O'Neil to select winning stocks and create a more powerful portfolio. Based on a 40-year study of the most successful stocks of all time, CAN SLIM is an easy-to-use tool for picking the winners and reducing risk in today's volatile economic environment.
5. Forces for Good: The Six Practices of High-Impact Nonprofits
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What makes great nonprofits great? Not large budgets. Not snazzy marketing. Not perfect management. The answer is not what you might think.Great nonprofits spend as much time working with institutions outside their four walls as they do managing their internal operations. They use the power of leverage to become greater forces for good. This landmark book reveals the six powerful practices of 12 high-impact nonprofits and tells their compelling stories.
Leslie Crutchfield and Heather McLeod Grant spent four years surveying thousands of nonprofit leaders, conducting hundreds of interviews, and studying in-depth a dozen high-impact organizations to uncover their secrets to success. Their quest took them from the well-known (Habitat for Humanity) to the less well-known (YouthBuild USA) and to the unexpected (the Exploratorium). What the authors discovered surprised them.
How did seeing a pile of McDonald's trash lead Environmental Defense's president to join forces with business instead of treating it as the enemy? Why did a school bus driver prompt Self-Help Credit Union to move from serving low-income groups in North Carolina to launching a national advocacy campaign against predatory lenders? And how did Teach For America turn the teachers it places in underserved public schools into a national vanguard for education reform?
At a time when the social sector has grown to more than $1 trillion, understanding what leads to impact is essential. Whether you're a nonprofit leader, philanthropist, business executive, board member, volunteer, or simply interested in changing the world, this book will inspire you to be a stronger force for good.
6. Three Daughters: A Novel
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From the fertile hills of a tiny village near Jerusalem to the elegant townhouses of Georgetown, Three Daughters is a historical saga that chronicles the lives, loves, and secrets of three generations of Palestinian Christian women.
Born in rural Palestine, just before the dawn of the twentieth century, Miriam adores her father and is certain his love will protect her, but she soon finds that tradition overrides love. Uprooted by war, Miriam enters a world where the old constraints slip away with thrilling and disastrous results. Miriams rebellious daughter, Nadia, is thrilled with the opportunity for a modern life that her elite education provides. But when she falls in love with an outsider, the clan reins her back with a shocking finality. Nijmeh, Nadia's daughter, is an only child and the path her father, the sheik, sets for her is fraught with difficulties, yet it prepares her for her ultimate journey to America, where she finds her future.
Each woman, in her own time and in her own way, experiences a world in transition through war and social change...and each must stretch the bounds of her loyalty, her courage, and her heart.
Revised edition: Previously published as Daughters, this edition of Three Daughters includes editorial revisions.
7. The Real Estate Rehab Investing Bible: A Proven-Profit System for Finding, Funding, Fixing, and Flipping Houses...Without Lifting a Paintbrush
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The house-flipping how-to that turns everyday people into entrepreneurs.Everyone likes the idea of turning the ugliest house on the block into the best house on the block and making a profit. Until now a system has not been shared on how to successfully complete this task on time and budget without getting your hands dirty. This audiobook not only cracks the code but shares the proven path and system to have a systems-based rehab business that makes consistent profits for ordinary, everyday people.
The Real Estate Rehab Investing Bible reveals the lucrative seven-stage system that allows author Paul Esajian and his students all across North America to manage multiple rehab projects at once while staying on time and under budget to build and grow their wealth. No experience? No problem. You'll learn strategies to find the right properties, negotiate the right offer, identify the right licensed and insured contractor for the job, and get the property sold to a happy homeowner for a profit. No capital? No problem. You'll learn how you can use other people's money to fund your deals and the IRS guidelines that help you keep more of the money you make. By learning and leveraging the principals of rehabbing and real estate, you'll start thinking like a business owner rather than a consumer.
Breaking into residential real estate provides an amazing opportunity for those with little or no experience and using other people's money. This book gives you the information, education, and systems every investor needs to start flipping and rehabbing houses without doing the work yourself and without losing your shirt to contractors and bad investing decisions.
Find deals: where and how to find deals, analyzing deals, and estimating repairs in minutes to acquire a rehab.
8. The Nonprofit Marketing Guide: High-Impact, Low-Cost Ways to Build Support for Your Good Cause
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A nonprofit's real-world survival guide and nitty-gritty how-to handbookThis down-to-earth book shows how to hack through the bewildering jungle of marketing options and miles-long to-do lists to clear a marketing path that's right for your organization, no matter how understaffed or underfunded. You'll see how to shape a marketing program that starts from where you are now and grows with your organization, using smart and savvy communications techniques, both offline and online. Combining big-picture management and strategic decision-making with listener-friendly tips for implementing a marketing program day in and day out, this book provides a simple yet powerful framework for building support for your organization's mission and programs. Includes cost-effective strategies and proven tactics for nonprofits An ideal resource for thriving during challenging times Fast, friendly, and realistic advice to help you navigate the day-by-day demands of any nonprofit
Written by one of the leading sources of how-to info and can-do inspiration for small and medium-sized nonprofit organizations, Kivi Leroux Miller is, among other things, a communication consultant and trainer, and president of EcoScribe Communications and Nonprofit Marketing Guide.com.
The accompanying reference guide is included as a PDF on this disc.
9. Going Lean: How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
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In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis. To improve their performance, corporations everywhere have adopted a wide range of tools and techniques, yet many continue to struggle. Going Lean points to a better way. Drawing from the lessons of a new breed of companies that have stood apart, it sets aside the notion that efficient operations and powerful innovations are possible only when business is steady and demand is growing. By using lean dynamicsbased on principles from the now-famous Toyota Production Systemit shows how companies everywhere can thrive across a broad range of changing conditions. In Going Lean, you will learn how to:
- set a critical foundation for achieving sustained excellence
- identify sources of lag and create robust value streams that thrive in todays dynamic conditions
- describe the underlying techniques to maintain steady and predictable flow
- create a system driven by customer demand that consistently introduces new innovation even during downturns
- strive for perfection
- deliver industry-leading returns
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